Question 1

Auger - My Keyfob does not work.

Accepted Answer

If the light does not come on when then the button is depressed change the Keyfob battery.

Question 2

Auger - Does your Keyfob have and antenna?

Accepted Answer

Note: Not a Rowe Electronics Product

Question 3

Auger - Learn new Keyfob

Accepted Answer

Remote learning instructions:  (you can use 10+ remotes on the same system) Apply power to the unit Using the magnet attached to the work lamp, do the following. Place the magnet on the face of the box in the “Lear area”. Rub the magnet back & forth, in a circular motion, over the receiver learn icon. (See illustration) The receiver LED will go to a SOLID RED state. When it does, press any button on the remote. The LED will change state, and the process is completed. (you should very rarely need to complete the learn procedure; the link between receiver and transmitter are semi- permanent. If it becomes a normal occurrence, send the unit in for service

Question 4

Auger - Not operational

Accepted Answer

Low battery voltage is the #1 contributor to operational problems. You must have 12.6+ V at the battery.

Question 5

Auger - Manual switches are working but my Keyfob does not

Accepted Answer

If manual functions work, but the wireless does not, then there may be a problem internally. See Learn new Keyfob

Question 6

Auger - Red LED is lit on keyfob and auger box but nothing works

Accepted Answer

Likely and internal issue see RMA

Question 7

RMA - How do I get my product serviced?

Accepted Answer

In most case we request that customer work through there nearest dealer when possible, Rowe Electronics will assist in troubleshooting when ever possible before issuing and RMA to the dealer for repairs.

Question 8

RMA - Is there a cost involved?

Accepted Answer

In most cases yes, see warranty policy

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